Last Updated: March 2026
Welcome to DeepCore Technologies!
These terms and conditions outline the rules, regulations, and guidelines for cancellations and refunds regarding software subscriptions, products, and services provided by DeepCore Technologies, accessible through our website at deepcoretechnologies.com.
1. 15 Days Refund Policy
For all quarterly and annual subscription plans, we offer a full refund within the first fifteen (15) calendar days from the date of purchase if we are unable to deliver the promised services or if your organization is unable to adapt to the software after reasonable use.
To process your refund request, we ask that you participate in a brief feedback call with our support team. This helps us better understand your concerns, identify any difficulties faced, and continually improve our offerings.
2. Monthly Plan Refunds
Our monthly subscription plans are non-refundable once billed. In specific cases where our sales team has provided a one-time trial or promotional discount on a monthly subscription plan, this non-refundable policy will still apply and no refunds will be granted.
3. Pro-Rated Refunds
In circumstances where promised core features or contracted deliverables are not being delivered, we may consider granting a refund for the unused subscription period. However, this remains subject to the sole discretion and evaluation of our management team.
For instance, if you have an annual plan and, after three months, an agreed feature isn't delivered as promised, you can raise a refund request with our support team. We will aim to resolve the issue within a 30-day period. If the issue remains unresolved after 30 days, a pro-rated refund will be provided for the remaining 9-month duration of your subscription.
4. No Refund Upon Misunderstanding or Misconduct
Please note that refunds will not be provided in cases where users have misunderstood the product features or engaged in inappropriate or abusive behavior with our support team. This includes demanding a refund due to personal disagreements with our staff, seeking support outside of designated support hours, and other similar situations.
Additionally, all refund requests will be evaluated on an individual, case-by-case basis. We are committed to client satisfaction and appreciate your understanding and cooperation regarding our refund policies.
5. Changes to our Cancellation & Refund Policy
If we decide to change our Cancellation & Refund Policy, we will post those changes directly on this page with an updated revision date.
6. Governing Law & Jurisdiction
These conditions shall be governed by, construed, and take effect in accordance with the laws of India. You agree that for any action or proceeding to be brought by you, the courts and tribunals at Gurgaon in India shall have exclusive jurisdiction to settle any disputes or claims which may arise out of or in connection with this agreement.
7. Contact Us
For any questions, concerns, or refund requests regarding this Cancellation & Refund Policy, please contact us at:
Email: support@deepcoretechnologies.com / info@deepcoretechnologies.com
By using our website and services, you acknowledge and agree to this Cancellation & Refund Policy. Thank you for choosing DeepCore Technologies!